Shipping & Returns
Shipping is calculated at checkout, and factors in your location, quantity, and size of items ordered.
We currently ship to a large range of countries worldwide, however if your location is not available please contact us at firstname.lastname@example.org and we will try our best to add support for your country.
Free shipping in North America and the UK is provided for orders over 75USD/105CAD/65GBP.
For outside North America if you would like to make a large order, please contact email@example.com and we can arrange a custom shipping discount.
Order and Shipping Times
Every Art By J Positive product is custom made, which makes each one unique and one of a kind. This does make the lead times a bit longer, with typical delivery times being 5-15 business days. However by not pre-stocking inventory this helps us reduce both our carbon footprint and our costs, so that we can donate more towards the causes that are important Joel.
If you wish to know more about your order, please contact us at firstname.lastname@example.org. Thank you for your patience, and Joel says "be positive!"
Custom and Duty Fees
Our orders do not incur any customs or duty fees to Canada. However we have very rarely seen a customer incorrectly charged for these by the shipper. If you do experience this, please email us at email@example.com and we will gladly reimburse any Canadian duties.
All sales are final, however if there are manufacturing defects, shipping damages, or you are at all unhappy with your product please reach out to us at firstname.lastname@example.org. We will do our best to remedy the situation to your satisfaction. J Positive is of course a "positive person", so we definitely want to make sure that all of our customers are happy!